FAQ

Shipping FAQ

Domestic Shipping (USA)

Shipping Time: Most orders are processed within 24 hrs & shipped within 1-3 business days Monday through Friday. Some remote areas of the US require additional delivery time.

Shipping Rates: Packages are shipped via US Post Office. I charge a low $4.00 flat rate fee, which provides tracking, or if you choose to have your order expedited quicker there is a $7.95 Flat Rate Priority Shipping option at checkout, which provides insurance & tracking (recommended)

Orders over $200 will receive free shipping.

International Shipping

World Wide Service: I estimate an extra 3 days to process each order plus shipping delivery time. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when ordering.

International Shipping Quote: Your shipping cost will be determined online by the weight of your order and the shipping destination. You can get a shipping quote on this page after you enter items in to your shopping cart. Just enter your zip code and country and click the “Shipping Quote” button. After the “Shipping Address” page, you will also see the US Mail shipping price for your order.

*Please note:  Unfortunately there are some locations where we can not deliver. We reserve the right to refuse any international order.

Please be advised that International customers are responsible for all customs fees and import taxes due upon arrival in your country. These fees are separate from the shipping fee that you pay at the time your order is placed, which is only to transport the package to your country. Sorry, shipping fees are NON-refundable

Refund FAQ

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.  Read our entire refund policy by clicking here.

Exchanges

Many of my pieces are one of a kind.  As a result I can not guarantee an identical exchange.

Returned items are given store credit.  You may use that credit at any time.

Payment FAQ

Paypal

  • Currently, all online payments are through PayPal.
  • You do NOT need to be a member of PayPal to use it.  You can submit your payment information as if you were using any other payment solution.
  • PayPal is safe and secure.

Custom Orders

Requesting Custom Pieces

Pricing depends on your creation choice.  A $10 non-refundable deposit is required for all custom orders and will be deducted from your balance

PLEASE NOTE: Crystals are unique with their own distinct color, inclusions and shape, therefore it is impossible to have duplicate designs, but I will do my best in getting as close to the design you pick.
~ Namaste

Time Frame

Pricing depends on your creation choice, I ask for approximately 10 days to complete your treasure, If you need it sooner please let me know and I will make every effort to accommodate you!

Order Form





Deb's Glad Stones will be on vacation June 1st through the 10th. If an order is placed during that time, please expect a delay in shipping :-) Thanks so much! Dismiss