FAQ

Shipping FAQ

Domestic Shipping (USA)

Shipping Time: Most orders are processed within 24 hrs & shipped within 1-3 business days Monday through Friday. Some remote areas of the US require additional delivery time.

Shipping Rates: Packages are shipped via US Post Office.  All  treasures are shipped according to weight

~ first class bubble envelope under one pound;

~ Flat Rate priority, small, medium or large “if it fits it ships”  boxes. which provides insurance & tracking (recommended)

Orders over $300 will receive free shipping.

International Shipping

The Shop is unable to ship internationally at this time.

Refund FAQ

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.  Read our entire refund policy by clicking here.

Exchanges

Exchanges on exact items are not available due to the unique shape of each crystal, however you may exchange for a similar item at same price.

Returned items are given store credit.  You may use that credit at any time.

Payment FAQ

Paypal

  • PayPal is currently the processing source for Deb’s Glad Stones;
  • However, you do NOT need to have a PayPal account, you can use credit or debit at check out;
  • PayPal is safe and secure and protects you as the buyer and the shop as the seller.

Custom Orders

Requesting Custom Pieces

Pricing depends on your creation choice.  A $10 non-refundable deposit is required for all custom orders and will be deducted from your balance

PLEASE NOTE: Crystals are unique with their own distinct color, inclusions and shape, therefore it is impossible to have duplicate designs, but I will do my best in getting as close to the design you pick.
~ Namaste

Time Frame

Pricing depends on your creation choice, I ask for approximately 10 days to complete your treasure, If you need it sooner please let me know and I will make every effort to accommodate you!

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